Mitigation Manager - RestoPros of Charlotte

Job Summary
Are you an experienced leader in the restoration industry? Join the RestoPros of Charlotte team as a Mitigation Manager, where you'll oversee emergency mitigation services, drive operational excellence, and lead a team committed to exceeding customer expectations.

Job Description

Key Responsibilities:

• Achieve and exceed division targets for quality, customer satisfaction, and profitability.
• Manage scheduling of technicians, subcontractors, and laborers for efficient project execution.
• Oversee project timelines, resource allocation, and job scheduling to maximize efficiency.
• Ensure accurate and timely production reporting from field operations to administration.
• Conduct quality control inspections to ensure compliance with company standards.
• Train and mentor staff to achieve goals in quality, profitability, and customer satisfaction.
• Assist with recruiting, hiring, and professional development of Technicians.
• Prepare job contracts, oversee and write estimates, and negotiate insurance claim settlements.
• Schedule and oversee maintenance of equipment and service vehicles.
• Track supply inventory to ensure readiness and operational efficiency.

Qualifications:

• 4-5 years in the cleaning/restoration industry, or an Associate’s degree in a related field with 3+ years of relevant experience.
• Supervisory or team leadership experience preferred.

Certifications:

• IICRC certifications in Water Restoration, Fire Restoration, and Mold Remediation are required.
• Advanced technical skills in mitigation practices.

Skills:

• Strong oral and written communication abilities.
• Proficiency in Microsoft Word, Excel, and restoration software such as Xactimate.
• Excellent organizational and planning skills to manage multiple projects and priorities.

Physical Requirements:

• Ability to lift up to 50 lbs and work in diverse job site environments.

Pay & Benefits:

• The position pays a base salary with a bonus structure
• Company vehicle, phone, iPad, and Instruments are provided
• Insurance, 401k, and paid vacation are provided after a probationary period

Schedule:

• Monday to Friday
• Weekends required
• Holidays required
• Overtime
• On call

Join RestoPros of Charlotte and make an impact by leading a dedicated team and delivering exceptional mitigation services!